An unfortunate fact⎯employees spend large amounts of time re-creating information. Organizations and customers need to make informed decisions. A maze of systems, sources, sites, and repositories where the right information to support decision-making may be stored present unending challenges. Systems either contain incomplete information or too much information users are unable to filter to support informed decisions. Often users do not know the information they are looking for is there…
For instance, most enterprise systems offer an application interface to expose capabilities online. True to the Pareto principle, 80 percent of users typically require only 20 percent of the system’s available capabilities. A mobile strategy must include users’ information needs, their privileges to use enterprise information, and their current objectives. Then, the mobile strategy through data mining dynamically assembles and delivers the right information to support objectives.
Therefore, personalization allows systems and services (adaptive agents) to understand the profile of each user, every electronic asset, and create a match with the right information.
Adaptability on an enterprise scale
Many enterprise software applications offer attractive solutions to discrete business problems but cannot scale to support cross-departmental or global challenges.
Trying to extend solutions in the enterprise often creates a cycle of hardware upgrades and custom development, which is the IT equivalent of painting yourself into a corner – at a certain point, any way out is going to be messy.
In addition, today’s IT teams struggle with the pace of changing technologies combined with the needs and demands of business.
Every department, every team, and every line of business has a list of priorities for IT support. Every business development, every optimization of a process, and every innovation means one more request for a new application, feature or report.
Moreover, IT teams struggle to make maximum reuse of completed work. To reuse completed work may mean reconfiguring applications for redeployment, or buying off-the-shelf software to meet needs. Further challenges involve maintaining completed work, which often runs on different platforms in different languages. Information management within a mobile strategy regardless of the volume of transactions, and content, across the breadth of an enterprise should work together. Architecting to scale, allows the use of services as much as needed.
IT systems are never static and information is constantly in flux. A business can gain competitive advantage as a result of IT innovation. Essentially, an effective mobile strategy connects information repositories with users on demand while providing a consistent user experience.